Internet Explorer crashes windows phone

By design Issue #7999272


Robin H.
Jun 26, 2016
This issue is public.
Found in
  • Internet Explorer
Reported by 5 people

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Please read and understand the whole post before responding.

I have a Lumia 1020 with Windows Phone 8.1.
OS version: 8.10.14219.341.
This phone is not eligible for the Windows 10 update.

I bought this phone in October 2013 and since then I have struggled with the browser crashing.
It doesn’t happen at the same site everytime it is more of a come and go problem.
It can also happen if I scroll to fast on a larger site.
After some time you kinda start accepting that the browser doesn’t always work but other times you just get so angry.
As when I had to reach my banks website in a store and the site repeatedly crashed internet explorer so that I had to borrow my friends Samsung to reach the website.

The problem is discussed here:

I don’t know but I think that employee just had a bad day at work or something when closing the thread and posting:
“Thank you for the feedback. This issue appears to have been fixed in Microsoft Edge Windows 10 Phone. We’re not presently working on feature bugs in Internet Explorer outside of security-related issues.
Best Regards,
The Microsoft Edge Team”

Is this fair after 2 years? It is a joke and disrespectful. What it is is like saying:
“Oh we encountered a problem, well lets just wait until a new OS is released and the hardware becomes old.”
I mean the phone is old and sure, I would probably need a new one soon. The Microsoft experience is what I think the worst experience ever.

So now I want to know what is being done on this problem for the phones that can’t upgrade to Windows 10.


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

      Changed Status to “By design”

    • Hello,

      Sorry about the problems you are having with your Windows Mobile device. We do care about our customers and the feedback you have provided to us here. 

      With that being said, the truth is that we do not have any plans to provide users with the ability to switch to Windows 10 (other than by signing up for the Windows Insider program) on the Lumia 1020 at this time. There are a lot of new features with the Win 10 Mobile operating system and though these would fix many issues (including the one you have referenced), it could have a negative user experience for the majority of our end users. This is backed up by much research and analysis that we have done and is not in any way intended to punish our loyal customers.

      All the best,
      The MS Edge Team

    • Hi Brad,

      Thank you for your reply.
      I fully understand that you would not send out Windows 10 to Lumia 1020 as I understand it was meant to get it first but due to negative user experience feedback from preview it did not get it. As I see it, it is the correct choice if the phone can not handle it.

      But, now back to the problem. When my Lumia 1020 can not have Windows 10 and a bug was discovered years ago that greatly impact the usage of the phone. (It is not fun to ask others for Android or IOS phones when you really need to access the web and you only have your Windows Phone that would not let you access the page without crashing.)

      So for the devices that can not have WIndows 10 and the bug is known since before Windows 10, I think it is fair to fix the bug at least for all Windows Phone 8.1 users out there. How can people otherwise trust Microsoft in the future? A bug that greatly impact the user experience and the use of the product and it never gets fixed. You are supposed to buy a new device in the future and give a second chance? No, do not think so.

      What you should ask yourself, if a bug is discovered. You can not use the phone as expected. Over 2 years later the fix is "Buy a new phone.". Would you buy a phone with Microsoft OS then? No, I didn’t think so.

    • +1. I’ll be upgrading my o/s, just not to Windows.

    • I prefer a windows phone than any other os not because of the prize. Even on computers, I prefer MS but why cant microsoft just give its users all the convenience (more of it) to operate it same way when you introduced the first user friendly computer operation… Upgrading to the latest version doesn’t give us the relief we need and the answers we asked for. Is Microsoft waiting for all its loyal users to turn their backs on them and shift to it’s competitors? Can’t figure out how bill gates continue to hire these people crashing his business to the ground as much as how windows crashed when used…

    • Hi Guys,

      FYI, the year is 2017. My lumia 640xl is running the latest version of windows 10(not a preview build). I am so frustated with edge browser. It reloads pages several times automatically, crashes and presents a blank white screen which can be overcome only by restarting edge. The most awful edge experience that you have is by watching youtube videos. The blank white screen pops up multiple times while watching a video, I have to restart edge and load the video over and over again.

      I have shared this feedback via feedback app multiple times, yet I do not have an ETA for the the fix. If its taking longer to fix, why not rollback to the last version in which things were smooth? Why punish poor guys like me who cannot afford a new phone every year ?

      If I am missing something please educate me.

    • Like Niranjan, I have the same problem with 640 DS.

    • My phone has the exact same issue as described my Niranjan. I believe it is due to low memory availability… To an extent this is mitigated by restarting the phone as it frees up some memory…

    • I am having this exact same problem. Edge restarts and reloads a page two or three times, then helpfully suggests I open another window. I have a Lumia 640 XL, and I love the phone, but the Edge crashes bug me to no end.

      If it helps, I think that most of the pages have been loading AdSense based ads, and pages don’t crash when a static image is the selected ad. However, when AdSense pulls up a video ad, either this problem occurs (reload to top of page 3x, crash screen) or the pages scroll to the ad and ‘stick’ there while the ad plays (scrolling away from the ad causes the page to ‘snap’ back to it.

      It got so bad I pulled my SIM (I am on T-Mobile) and plugged it into my Sony Xperia ZL, where the same pages load in Chrome and don’t crash. I miss the big screen, but I guess this is how it has to be. First T-Mobile stopped supporting their Windows App, and now Edge locks up on most of the web sites I visit, whether on 3G (yeah, mine’s not the LTE 640 XL) or wifi.

      I suspect a particular interaction between AdSense (good luck avoiding it), Windows 10, Edge, and some of the video ads AdSense pulls when selecting ads. There may also be interactions with the audio or video codecs or possible hardware conflicts that lead to the crashes, since it seems to happen only when these certain ads try to load. Restarting the phone only mitigates the problem, it doesn’t solve it. Eventually, AdSense’s cookies are gonna say I visited, or did a keyword search on ‘pony’ in Google, and I will be right back to pulling those ads.

      I even did something more drastic - I did a full factory reset of the 640 XL, back to box stock Windows 8. No SIM Card, no SD card. I then spent the better part of the day updating it to 8.1 and 10, updating and reinstalling apps, and transferring a slightly outdated contacts list from the aforementioned Xperia ZL to the 640 XL.

      Within 3 days of putting the SD card and SIM back in the 640 XL, the crashes in Edge started back up. So, I have swapped the SIM back to the Android phone, and there it will stay until or if they fix this or I find something better than the ZL. It’s a shame - I love the big screen, the live tiles, and especially the huge battery of the 640 XL. The ZL, on the other hand, runs itself down to 70% or less of its battery just on my commute to work (bus, 1 hr max each way) and sometimes uses power so fast that most chargers can’t keep up with it when used plugged in.

      But the ZL will always load a web page when I tell it to, and not require me to try opening another window.

    • To me, it looks more like the memory issue. The phone might be running out of available memory (640xl has only 1gb ram) and this is what i think is causing the issue. When we reboot the phone, it clears up the memory and then the phone works fine for a few hours and then we are back to this problem! I think it has gotten to a point where the phone is half as useful as it was when it was newly released.

    • Agreed, which is why it’s going in the Box Under The Bed ™ to be used with a clone SIM if I ever lose my main phone. I might try chasing down a 950 XL and see if it holds together better. That big screen is really tempting…

    • 950 xl is much better and should perform well too as it has higher processing power and more ram. plus a beautiful camera on a smartphone… I am trying to hunt down a “new” non-refurbished lumia 950xl, but cannot find it anywhere… production is stopped…

    • Same problem on a Lumia 650… Unusable… Have to close Edge several times to do basic websites navigation… Come on guys, stop focusing on iOS and Android, come back to the basics!

    • Windows mobile development is stopped. MS is not into hardware on phones anymore. They are focusing only on their services on android / ios.

      To me, Windows mobile was like a middle-path between ios (closed system) and android (open system). It has become very different to choose one platform over the other (ios / android)- but whatever we choose support is going to be there for next 3-4 years atleast (i dont see any other challenging mobile OS out there yet)

    • Hi guys, i have the same problem too. But the most anoying thing was my phone was fine when i first bought it in win 8.0,I loved it so much, it can do basicialy every task i need well but after it auto update to win 10 everything start to crash. Facebook >cash, messenger>crash ,edge>crash and so on. I cant even choose a picture to sent my friend because when i click on the camera roll or pictures option the phone froze and crash.I know i will have to give up on it soon and this make me sad but i fully understand that MS dont want to do anything with windowphone anymore. :(

    • was given an ex company 635 and can aee why
      I suspect memory/advert volume as the problem goes away if you turn off “Get pictures automatically” in browser settings. Hardly any decent apps any more. Certainly no ad blockers no Chrome no Firefox. Like a ghost system in 2018.

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