Rewind video issue

Fixed, flighted Issue #8219674

Details

Author
Nikita S.
Created
Jul 19, 2016
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
14.14393
Reports
Reported by 8 people

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Steps to reproduce

The issue with rewind bug on videos (youtube or any other video) still persists. 10586.494, in youtube or any other video after long watching and then trying to rewind back the video becomes uncontrollable to rewind and display strange picture.

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

  • We have not been able to repro this using our insider builds - usually this means the problem has been corrected already. Are you able to download the latest insider build by any chance to try this out?

  • Hi,

    I am pretty sure I can reproduce this issue, although it’s a different scenario. My repro steps:

    1. Watch video on YouTube (most easily reproduced with long videos > 10min)
    2. Pause video for a while (~10 min maybe). Scenario is like where I pause one video to watch or listen to a different video
    3. Resume playback

    I observe that the video playback becomes either ridiculously fast or freezes, and I cannot seek anywhere else on the video. I can only pause and play again, only to observe the issue again. The only recovery I know is to refresh the page.

    I found this problem to exist in MyTube app as well, presumably because it uses the same video solution in Edge.

  • Wonbo S. is right, I have this issue in Movies & TV app same as in Edge and I’m pretty sure this issue exist in any place with videos in Windows 10.

  • Microsoft Edge Team

    Changed Assigned To to “Venkat K.”

    Changed Status to “Needs root cause”

    Changed Assigned To from “Venkat K.” to “Erik A.”

  • This issue appears to be potentially driver and/or hardware related. To help us locate a machine that might reproduce this issue, can you please upload a dxdiag to this bug?

     

    To that:

    1. Open the Start menu

    2. Type “dxdiag” and press enter

    3. After the DirectX Diagnostic Tool opens, click “Save All Information…” and choose a location for the DxDiag.txt file.

    4. Attach the DxDiag.txt file to this bug.

     

    Thanks!

  • Attached DxDiag.txt to this bug.

  • I don’t think it is hardware issue, I will try to check on the other laptop device.

  • Microsoft Edge Team

    Changed Assigned To from “Erik A.” to “Kishore K.”

    Changed Status from “Needs root cause” to “Not reproducible”

  • I also have this issue.

  • Hi, do you need another dxdiag file? I use a Surface Pro 4, if that is relevant.

  • We definitely need more information before this can be considered an actionable bug … but at this time we are not able to repro still.   Many members of our Edge team have tried to repro, for example using this video:

    https://www.youtube.com/watch?v=eyU3bRy2x44

    And we cannot repro. We need the repro on our end here because we have internal debugging tools that we can run which will provide more verbose information to the team. Anything the community might be able to provide would always be beneficial - but we need to narrow down the exact cause before further action can be taken on this.

    Thanks for everyone’s help so far in creating a reduced case. We haven’t stopped trying to repro, but at this time nobody has been able to.

  • I think this bug appears only on Surface Pro 4 (Surface Book maybe) due to video driver (Intel) issue or something relied to it.

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

    Changed Status from “Not reproducible” to “Needs root cause”

  • And are you running all of the latest updates when seeing this? We did have another bug that sounds very similar to this surface during 10586 … But since the latest public stable (14393) has rolled out has been classified as not repro.

    We need to also confirm that since this bug does show found in build: 10586 on it.

  • I also can reproduce this, however yeah, this is quite tricky to do.

    What I’ve also noticed is:

    1. On YouTube, the video starts playing so fast, that it goes beyond the ending time
    2. Audio usually still plays normally, despite video going crazy
    3. It can be fixed by setting different speed on YouTube and go back to 1.0x again

    Hope this helps!

    Please note that this is probably the biggest and most noticeable annoyance in Microsoft Edge as of now - happens very often.

  • Brad E., sure I’m running my Surface Pro 4 with all driver updates installed and latest in-market build 14393 with CU 351. But this bug still appear sometimes, although it is harder to repro since latest CU but it can show up unexpectedly.

  • Thanks for the input. It would help if affected users could collect a MF trace for us. Here are the instructions for how to do this:

    Instructions:

    1. Download the attached “Trace_external.zip” and extract it locally.
    2. Open an elevated command prompt, navigate to the unzipped directory and run the following command:
          Trace.cmd

    Let me know if there are any questions I can help with capturing the trace for the team.

  • This is reproducible in the newest Insider build as well. Attaching trace and a movie from the bug.

  • …or maybe not attaching, I keep getting Internal Server Errors. Here’s a link to trace + movie from this bug in action:

    https://1drv.ms/f/s!AuDm0u3ORBtMuqcTcL1a3RXYZHAc7Q

  • Microsoft Edge Team

    Changed Assigned To from “Brad E.” to “Isuru P.”

    Changed Status from “Needs root cause” to “Not reproducible”

    Changed Assigned To to “Isuru P.”

    Changed Status from “Not reproducible” to “Needs root cause”

  • https://www.reddit.com/r/Surface/comments/5ilihp/can_anybody_explain_why_microsoft_edge_does_this/

    Likely it’s connected with Skylake processors and it’s not really an issue with Edge itself.

  • I’m starting to hate this Skylake broken processors. Not only video playback affected but audio in groove music sometimes affected too. Also there is a bug when device resumed from sleep (or window resumed from minimized) the video that was played last time will be rewinded to the next 5 minutes, maybe less, maybe more. There is a bug with Groove Music that set my Surface Pro 4 i5 processor to the frequency of 0.5-0.7GHz and everything is slow obviously until I close Groove Music. Sometimes it happens by other UWP apps but very rarely and never by desktop apps, they work pretty great. I want all these skylake bugs fixed and already wrote my feedback to the Feedback Hub. Anniversary Update is the worst update ever for Surface Pro 4, I’ve experienced everything bad with this update from lags and fast battery discharge to BSOD.

  • I don’t think this is related to the processor. I have never experienced this issue in Chrome. I still experience this issue in Edge on OS 14393.576.

    Brad, I have steps that 100% reproduce the issue on my SP4 with i5, even on the fireplace video.

    1. Play video
    2. Pause video
    3. Go to a different tab
    4. Wait 2 minutes
    5. Go back to video tab
    6. Press the “L” key to advance 10 seconds
    7. Press “K” to resume playback

    The L and K key can probably be replaced with just advancing some amount of seconds and simply clicking the video to resume playback. Here is a trace https://1drv.ms/u/s!AtNUMGMzK-WpkZQmAf7Z8JbaLoAe4Q

  • Microsoft Edge Team

    Changed Status from “Needs root cause” to “Not reproducible”

    Changed Assigned To to “Isuru P.”

    Changed Status from “Not reproducible” to “Needs root cause”

    Changed Status from “Needs root cause” to “Fixed, flighted”

  • The root cause of this issue is an audio driver bug which we added a work around for in RS2. The issue should be resolved in recent RS2 insider builds (e.g build 15002).

  • I’m still facing this issue since I started using it, any fix? my windows version is the latest one already…

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