Microsoft Edge can't play videos on Windows 10 Mobile

Not reproducible Issue #8221225


Nikita S.
Jul 19, 2016
This issue is public.
Reported by 2 people

Sign in to watch or report this issue.

Steps to reproduce

Edge and every app that supposed to play video on W10M after last update build 494 cannot play it.


0 attachments

    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

    • Could you provide me with the device you are using when experiencing these video playback issues, please?

      Best regards,
      The MS Edge Team

    • It is Lumia 640. The issue disappeared after restarting device but before restarting every video in Edge displayed “Decode error” and any other app was not available to play videos. I don’t know why it happened.

    • That is quite interesting - but as long as it does not repro any longer and is not widespread we will close out the item as not repro.

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Hey,

      I’ve got the same problem here. My video’s won’t play anymore after the windows 10 upgrade on my lumia 640…

    • Joke D., just restart your phone and you will never see this issue, maybe it is kinda unlucky :)

    • My video’s won’t play anymore after the windows 10 upgrade on my lumia 640…also
      love the new stuff on it but had to go back to win 8 it more stable. and it has Explore for the browser work a lot better then Edge . no problem at all. Video work for about 1 min the stops. Edge my PC works fine, has a little drag. streaming. I see I’m not the only one.

    • I love my windows Phone lumia 640 and settings are easy to work. put Explore back on
      win 10, Google stop working on win 8 also.

    You need to sign in to your Microsoft account to add a comment.

    Sign in