PayPal unreachable during eBay Checkout

Not reproducible Issue #8340177


Brennan M.
Aug 1, 2016
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 1 person

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Steps to reproduce

  1. Select PayPal during eBay Checkout.
  2. Enter login info for PayPal.
  3. Submit entry.
  4. PayPal does not come up as a payment option.

Works perfectly in Firefox.


1 attachment

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Ibrahim O.”

  • Thank you for your feedback. We are having trouble reproducing this issue on MS Edge despite your screen capture shows the repro. Could you please provide us more details about the issue and the environment such as what kind of device and hardware you are using (Tablet, Phone, PC) and you can also attach your dxdiag (steps below). Please also inform us if this issue is reproducible on different PCs and the frequency.

    To run a DxDiag report follow the steps below:

    1.            If you are running Windows Vista or higher go to your task bar.
    2.            Click on, "Start Button".
    3.            Click on, "Run".
    4.            In the pop-up window enter DxDiag and hit ok.
    5.            The DirectX Diagnostic Tool pop-up window should appear.
    6.            Click on, "Save all information".
    7.            Save As" window should be present.
    8.            Click on, “Save” (The file should be saved to your desktop as DxDiag.txt)
    9.            Exit the DirectX Diagnostic Tool.

    All the best,

    The MS Edge Team

  • Microsoft Edge Team

    Changed Assigned To from “Ibrahim O.” to “James M.”

    Changed Status to “Not reproducible”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge with the information at hand. Please reopen this case when you can provide more details, such as run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information and paste the results).

    Best Wishes,
    The MS Edge Team

  • I have similar issue. I created a Paypal button on my website (below) which works on other browsers such as Chrome, iOS etc… but would not show on edge:
    I understand you can adjust in edge settings but I can not make my viewers do that on their computers!

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