Edge Browser not working

Not reproducible Issue #8400687

Details

Author
Jônatas A.
Created
Aug 5, 2016
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

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Steps to reproduce

The web browser is not working… keep asking to refresh the page.

Attachments

2 attachments

Comments and activity

  • I ma trying to navigate using edge, but it is impossible after windows 10 update.
    And when I try to go to extention store, nothing happens… just crash. Any help available?

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

  • We’ll need more information to better assist you:

    1. Which page is asking to be refreshed?
    2. How are you entering the Extension Store?
    3. What are you seeing that you aren’t expecting? (Screenshots help)
  • Thank you Jonathan s.
    There we go: after restart windows, browsing problems solved automatically. I will never know the reason, but I am happy about this now.
    About the store, attached you can see that nothing is coming up, nothin appears at the store window. I think I did enter at the Extension store… may not…

  • At the fig 2 you can the how I got there (Extension store - as I think it is…)

  • Have you by any chance tried to run wsreset.exe from the command prompt? This flushes some of the data the store uses and might help.

    Also make sure that all of the updates are installed.

    Please let us know if you need more help.

  • Please provide more information on this feedback in order to avoid closure due to inactivity.

    Thank you again.

  • Microsoft Edge Team

    Changed Status to “Not reproducible”

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