Getting blank print preview only in edge browser for pdf print through java application

Not reproducible Issue #8530830


Aug 18, 2016
This issue is public.
Found in
  • Microsoft Edge
Reported by 3 people

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Steps to reproduce

When content type from server is pdf then getting blank print preview in edge browser as in the attachment .
but in other browser print preview is getting perfectly fine .

Content type in response header is Content-Type: application/pdf

Do i need to set any extra header for edge browser to work this fine ?
If not what would be the solution ?

Thanks in advance


Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

  • Would you be able to provide me with the sample of the PDF so that we can look into this, please?

  • We are generating pdf dynamically from back end . please find pdf in an attachment which we generate by other browser.

  • I’m using com.lowagie.text-2.1.7.jar for generating the pdf .My observation was that getting blank print preview in edge browser when i rendered pdf on html elements like object , emded ,iframe ,form coming from backend with headers ContentType : application/pdf and Content-Disposition:inline .please find my sample code(written in java) in this . Please run this code and open in edge .after rendering pdf on page use browser print option so that you get to know the problem

  • Sample code also provided till no reply from MSEdge .Is there no one from microsoft Edge to resolve this issue. Please help me . Sample code is here

  • I am still working on this item - if you require urgent assistance you need to open a support incident by visiting

    I apologize for the delay in reviewing this feedback in detail.

  • It’s not urgent take your own time

  • Thank you for your patience, when I try and run this file from the command prompt I get an error returned that states:

    “No main manifest attribute, in com.lowagie.text-2.1.7.jar”

    Do you know if there is anything missing in the project? It seems that I need additional steps in order to make the jar file executable.

  • Hi create dynamic web project in eclipse .Take the files from and paste each file as shown in attached Image Pdfpoc _Project Structure.PNG ( in which project directory structure is shown ) in the project and then run in tomcat 7 with local url : http://localhost:8080/PdfPoc/pdfPrint

  • Just wanted to let you know that I am still working on this - I have not forgotten. I apologize for the delay.

  • Thanks for the instructions. I have this added into Eclipse and followed the directions but I am doing something incorrectly still. All of the files I added to my Eclipse Dynamic Web Project are showing up with red X icons.

    I will try a few more ways of creating the repro environment and update you if it fails or succeeds.

    I appreciate your patience, Java and Eclipse are not exactly areas I am familiar with.

  • Attached screenshot showing my Project Explorer for review.

  • Hi sorry for delay in replay ,
    You configured every thing fine but I’m not getting what went wrong. please attach your PdfPoc project as zip so, that i will correct it and send you back . also please share your marker tab of your eclipse as shown in attached screenshot so, that will figure out the problem

  • Microsoft Edge Team

    Changed Assigned To from “Brad E.” to “James M.”

  • I have the same issue, so if I can somehow assist you to find out the issue let me know!
    We also using flying-saucer-pdf:9.0.4 / iText:2.1.7 to render pdf’s

  • Hello,

    Thank you for providing this information about the issue. To help us repro this problem, please run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information) and attach the txt file. We really appreciate your assistance with this case.

    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    Changed Status to “Not reproducible”

  • I know this is an old thread but the solution is to press F12 go into developer options and under emulation change to Internet Explorer 11.

  • I get this issue when trying to print a Purolator waybill after creating a waybill from Purolator website. I can see the waybill, but when I go to print, its a blank preview, and prints a blank page. I can copy the link into another browser ie, chrome, etc it will print fine.
    I also get the same issue when printing from other sites as well, but Purolator is the big one for me.

  • Switching to emulation Internet Explorer 11, doesn’t work either.

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