Scrolling not working using trackpad (Edge AU)

Site Outreach Issue #8695659

Details

Author
Murtaza I.
Created
Aug 30, 2016
Privacy
This issue is public.
Reports
Reported by 2 people

Sign in to watch or report this issue.

Steps to reproduce

After updating to Anniversary Update, scrolling does not seem to be working at all using trackpad on my Dell N5010 laptop. When I perform a two-finger swipe, the mouse cursor icon changes to show a scrollbar but the web page does NOT scroll. Other apps like Chrome and File Explorer do not have this issue.

Attachments

0 attachments

    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

    • Thank you for the feedback on MS Edge. Do you have a sample website that we can test this out on? I am sure there are many but having a direct URL would help us repro this.

      All the best,
      The MS Edge Team

    • This issue is not related to a particular website. Its related to Edge and the UWA platform itself. Scrolling using two finger swipe is not working in any modern app!

    • Can you record the problem happening? We need some proof that this is a widespread issue in order to take action.

      Can you also provide the version number of Edge along with a dxDiag output as well?  This will allow us to see the hardware details of your Dell N5010 laptop.

      Thank you for your assistance in triaging this issue.

    • I don’t know how widespread this issue is but it’s definitely a big issue for me. Please suggest me a tool to record the video. Following is the other information that you requested.

      Edge version: 38.14393.0.0
      DxDiag output: https://1drv.ms/t/s!AmS93A4lSj0tg4lnXqlkiex4z7aAAw

    • There are a couple I know of. Of course we cannot recommend any of them, but just inform you that they exist. The first One is a great product that is easy to use - but has an annual subscription.  It does have a free 30 day trial. It is called “SnagIt” created by “TechSmith” - You can get it here: https://www.techsmith.com/snagit.html

      There are two others that are free which are less user friendly (in my opinion). They are:
      1.) RecordIt - http://recordit.co
      2.) Hypercam - http://hyperionics.com/hc2/downloads.asp

      Hope this helps. I am sure there are others but these are the few I know of.

    • Hi Brad,

      I’ve recorded the video using the RecordIt tool and have pasted the link below. In the video I’m trying to scroll with the trackpad, which is not working.

      http://recordit.co/UiQPkvVGQf

    • Microsoft Edge Team

      Changed Assigned To to “Rick J.”

      Changed Assigned To to “Fei S.”

      Changed Assigned To from “Fei S.” to “Matt S.”

      Changed Status to “Confirmed”

      Changed Status from “Confirmed” to “Site Outreach”

    • Can you tell us which driver version you are using for your trackpad? Once we know this we can look into this further to see if it is widespread and a known issue.

      Can you check to see if a newer driver is available by any chance? Perhaps by contacting Dell’s support team if necessary.

    You need to sign in to your Microsoft account to add a comment.

    Sign in