Microsoft Edge is crashing/reloading all the time when opening aspx file

Issue #8728784


Sudip B.
Sep 1, 2016
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 3 people

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Steps to reproduce

Issue Details…

Hello Devs,
I am getting very similar issue which is logged earlies (Issue #7127531). while accessing our application in edge browser it crashes soon after I open any app/link inside the browser and it is very consistent with latest version.
As I mentioned it is very similar issue, so I followed the resolution provided in that thread also updated to the latest version of windows, but no luck :( .

Need your help to resolve this issue. Due to this crashing/reloading issue the site is not accessible at all.

Version Details:
OS Build: 14393.105
Microsoft Edge 38.14393.0.0
Microsoft EdgeHTML 14.14393

Steps to reproduce is provided in attachment



Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

    Changed Assigned To to “Travis L.”

  • Hello Devs,
    Awaiting for your help on this. please provide some solution on this.
    Error Dump file is added as an attachment.


  • Hi Sudip,

    We started getting this error also in our intranet web site. It was not happening before anniversary update. It is a regression after anniversary update.

    Faulting application name: microsoftedgecp.exe, version: 11.0.14393.0, time stamp: 0x578997ee
    Faulting module name: edgehtml.dll, version: 11.0.14393.0, time stamp: 0x57899d58
    Exception code: 0xc0000005
    Fault offset: 0x0000000000677d70
    Faulting process id: 0x2ea4
    Faulting application start time: 0x01d20853fd5cc856
    Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\edgehtml.dll
    Report Id: b4231166-2a5b-4634-bd3f-47b4b0edcd4e
    Faulting package full name: Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbwe
    Faulting package-relative application ID: MicrosoftEdge

    Can somebody at microsoft have a look at it.

  • Hello Devs,
    Awaiting for any reply from developers. Please let me know if there is any update on this issue.


  • Microsoft Edge Team

    Changed Assigned To to “Bogdan B.”

  • I could not login on the website, so I cannot reproduce at the problem.


    Looking at the memory dump details, the problem seems to be a custom @font-face declaration (corrupted font? unsupported parameter?). Could you try to reduce the problem down to a simpler form? Does the issue still reproduce if you remove your custom font, and if one font is causing the issue, which one?

  • Hello Francois,

    Thanks for your time, some maintenance work is going on on the site so currently it is down. Very soon it will be back to online.
    Regarding the simpler form, I did not tried the same. If I am able to do that, will share the site with you.
    Meanwhile if you get any more information please let me know that will help me a lot.


  • Microsoft Edge Team

    Changed Status

  • Thank you for the report, this crash is known and already tracked in our database. Resolving as duplicate

  • Thanks Bogdan,

    Nice to know that this issue already tracked in your database and fix in progress. Please let us know once this issue is resolved.
    We are also trying to figure out the corrupted font issue. Definitely will let you know if we fond it works after figure out the corrupted font issue.


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