Windows 10 N Pro + media feature pack: Netflix does not play : error H7361-1253-80004005

Not reproducible Issue #8828436

Details

Author
Marc N.
Created
Sep 10, 2016
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 4 people

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Steps to reproduce

Hello, I am unable to watch Neflix with Edge, when I try to start the video, it gives error H7361-1253-80004005 . This happpened since the anniversary edition of Win 10

Attachments

Comments and activity

  • I’m on the Fast Ring (14915) and I’m able to watch Netflix on Edge…

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

  • Hi,

    It used to work fine in Win 10 before 1607, no luck since , either on tv or monitor

    Still work in application, IE, chrome and Firefox but image quality is far worse, not sure why, IQ of edge was perfect.

    More info :running Win 10 N Pro (v 1607) + media feature pack ( https://www.microsoft.com/en-us/download/details.aspx?id=53356) on 64 bit computer

    Marc

  • Microsoft Edge Team

    Changed Assigned To to “Venkat K.”

    Changed Assigned To from “Venkat K.” to “Erik A.”

    Changed Title from “Netflix does not play : error H7361-1253-80004005” to “Windows 10 N Pro + media feature pack: Netflix does not play : error H7361-1253-80004005”

    Changed Assigned To from “Erik A.” to “Steven F.”

    Changed Assigned To from “Steven F.” to “Jerry S.”

    Changed Status to “Not reproducible”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge with the information at hand. Please check the attached file and follow those steps. Update this case when you can provide the information needed.

    Best Wishes,

    The MS Edge Team

  • I have the same issue. I cannot watch Netflix on my computer at all. The app won’t work and it won’t play in any browser, including Edge.

    Windows 10 Pro N version 1607. Error code in the app is U7111-1331-2206, same number with an H for browsers.

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