Favorites keep getting lost

Not reproducible Issue #8937205

Details

Author
John V.
Created
Sep 15, 2016
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 3 people

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Steps to reproduce

Fresh upgrade to from 1511 to 1607 - no loss
Have searched on the net, no answers other than how to re-import
As reported the staff have said the bookmarks/favorites have just vanished, nothing different has been done to the system and it is happening to more and more of our staff.

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

      Changed Assigned To to “Christian F.”

      Changed Assigned To to “Vasu P.”

      Changed Status to “Confirmed”

    • My favorites have to be re-imported every few days. Cannot find out why that is

    • Update 1607 appears to have run last night and upon turning on PC today, ALL Edge favorites and bars are gone and cannot be restored. No other changes were done besides the auto pushed update.

    • Microsoft Edge Team

      Changed Status from “Confirmed” to “Not reproducible”

    • I can only occasionally save a page to Microsoft Edge favorites bar. When I imported the favorites from IE 11 the favorites bar would not import.

    • I have had this issue for some time now with me favorites going “Missing” on a random basis. While I do understand that from a technician standpoint it is easy to write it off as “Not reproducible” this is now acceptable for the user. I have lost my bookmarks 6 - 7 times since I have started using Edge. While I have the ability to recover most of them, the process is time consuming and extremely frustrating.

    • Hello,

      Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge with the information at hand. Please update this case when you can provide more details, such as run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information) and attach the txt file.

      Best Wishes,
      The MS Edge Team

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