Favorites keep getting lost

Not reproducible Issue #8937205


John V.
Sep 15, 2016
This issue is public.
Found in
  • Microsoft Edge
Reported by 6 people

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Steps to reproduce

Fresh upgrade to from 1511 to 1607 - no loss
Have searched on the net, no answers other than how to re-import
As reported the staff have said the bookmarks/favorites have just vanished, nothing different has been done to the system and it is happening to more and more of our staff.


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

      Changed Assigned To to “Christian F.”

      Changed Assigned To to “Vasu P.”

      Changed Status to “Confirmed”

    • My favorites have to be re-imported every few days. Cannot find out why that is

    • Update 1607 appears to have run last night and upon turning on PC today, ALL Edge favorites and bars are gone and cannot be restored. No other changes were done besides the auto pushed update.

    • Microsoft Edge Team

      Changed Status from “Confirmed” to “Not reproducible”

    • I can only occasionally save a page to Microsoft Edge favorites bar. When I imported the favorites from IE 11 the favorites bar would not import.

    • I have had this issue for some time now with me favorites going “Missing” on a random basis. While I do understand that from a technician standpoint it is easy to write it off as “Not reproducible” this is now acceptable for the user. I have lost my bookmarks 6 - 7 times since I have started using Edge. While I have the ability to recover most of them, the process is time consuming and extremely frustrating.

    • Hello,

      Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge with the information at hand. Please update this case when you can provide more details, such as run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information) and attach the txt file.

      Best Wishes,
      The MS Edge Team

    • Hi, James M.

      I am writing to you in this thread as well as another about this missing/disappearing favorites issue with Edge. I would love to send you a dxdiag file or any other information you need. Please explain how to attach a file in this thread. There is no option I can find here to attach a file. Thank you.

    • Hello,

      There will be an Attach link when you are logged in and the case is open. For now the case is closed, so please reactivate it to add attachments and to get attention from the MS Edge Team. (I just happened to follow up on this case and saw your message.)

      Best Wishes,
      The MS Edge Team

    • Hi, James M.

      I am encountering the same issue and will never use Edge until this is not fixed. The issue happens every time the same way. I first export a HTLM file from Chrome with my bookmarks. I import the HTML file in Edge. And if i wait a litlle, navigating through the favorites, they start vanishing. The most of them just disappear, some folders that remain are empty. If after the import i close Edge, the next time I launch it, they start vanishing too after a short time. No matter what i do the issue happens.

      I don’t understang how this case can be closed. From the user’s point of view this is a major problem that makes Edge a not reliable browser.

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