Trouble opening and retreving monthy invoices for our busness

Not reproducible Issue #9323592


Kim &.
Oct 13, 2016
This issue is public.
Reported by 1 person

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Steps to reproduce

I was trying to get a copy of a statement with a vendor that is automatic withdrawal. From their site I could not print the statement. When I hit the print button on the far right it opens the print preview window and shows two pages but nothing is there. I was forced to download the statement, opened it using Adobe and printed it from Adobe. Too many steps to just make a copy! What’s wrong?


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Ibrahim O.”

    • Thank you for your feedback. 

      1. Is it possible providing us your link to access to the repro page ?
      2. Are you reporting this issue for IE(We are no longer accepting IE bugs unless security related) or Edge, If Edge, please provide us your version (Type winver.exe in start menu press enter)
      3. Could you please try to download file and reopen in Edge, are you able to print ?
      4. Please attach your downloaded file here if possible (You can make it private if it is more convenient) 
      5. More details better, please feel free to add more!

      Best regards,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Assigned To from “Ibrahim O.” to “James M.”

      Changed Status to “Not reproducible”

    • Hello,

      Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge with the information at hand. Please update this case when you can provide more details, such as a sample website and run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information and attach the txt file).

      Best Wishes,
      The MS Edge Team

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