Edge enumerateDevices bug

Fixed Issue #9513022


Martin N.
Oct 25, 2016
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 2 people

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Steps to reproduce

Hardware: Several Surface Pro 4 tablets
OS: Windows 10

  1. Use "if(!navigator.getUserMedia)" to determine if browser supports the api
  2. run function “navigator.mediaDevices.enumerateDevices();”

Result is console error: “Error: The specified module could not be found.”

The promise is also never returned, so not possible to catch the error.

We have examined serveral Surface tablets thoroughly, but could not discover a difference that would explain this problem


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Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

    Changed Assigned To to “Venkat K.”

    Changed Assigned To from “Venkat K.” to “Shijun S.”

    Changed Status to “Fixed”

  • Thank you so much for reporting the issue to us!
    It looks like the issue you filed is against a relatively old version of the Windows 10 release.  The best way to address this is to update to a more recent Windows 10 release, for example, the Anniversary Update.   Hope that is a viable option for you or your customers.
    Once you have upgraded, you can check out our demo page (https://developer.microsoft.com/en-us/microsoft-edge/testdrive/demos/photocapture/) to test your Surface Pro 4 devices.  Please let us know if you still see any issue.
    All the Best, MS Edge Team

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