Edge Browser Error - We couldn't reach this printer

External Issue #9896995

Details

Created
Nov 21, 2016
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
14.14393
Reports
Reported by 7 people

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Steps to reproduce

I’m running Windows 10 Enterprise (version 1607 build 14393.321) and any time that I go to print from MS Edge I receive the “We couldn’t reach this printer. Make sure the printer is on and you are connect to the printer’s network or try a different printer.”

I am able to print just fine from any other application including IE just not Edge. It doesn’t matter if I select my network printer, Microsoft Print to PDF, XPS printer or any other option. Edge receives the error. I have removed my network printer and drivers and tried it with no success.

I have ran DCIM but it says nothing needs to be done.

I have ran SFC /scannow and it says it finds errors and repairs it but I don’t think that it did what it says. I have ran it multiple times and get the same output. I’m up to date on all current updates according to the system.

I have seen this issue dating back to 2015 on many forums including MS community sites and there is no resolution.

Please see other feedbacks in userfeedback VSO for feedbacks that are tracked by this work item.

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Brad E.”

    Changed Assigned To to “Balaji B.”

  • I dad to save the document and then print from another application. Edge won’t even connect to the “print to XPS” printer.

  • Like the original post states this issue has been around since 2015 and is still being ignored.

  • I can not print from Microsoft edge but I can print from every other program. Microsoft edge says “We couldn’t reach this printer. Make sure the printer is on and you are connected to the printers network or try a different printer” It is on and connected since I can print from other programs! And I have tried a different printer with same results.

  • Microsoft Edge Team

    Changed Assigned To to “Sermet I.”

    Changed Assigned To to “Lakshmi M.”

  • Can you please check if the following file exists in your system?
    C:\WINDOWS\system32\spool\drivers\x64\3\PrintConfig.dll

  • Microsoft Edge Team

    Changed Assigned To from “Lakshmi M.” to “Alper S.”

  • Yes C:\WINDOWS\system32\spool\drivers\x64\3\PrintConfig.dll exists on my system

  • Microsoft Edge Team

    Changed Status to “Confirmed”

  • I can’t print anything from Edge. I just get a message that "We cannot reach this printer", although it is in the printer list and flagged as default. I can print to a pdf then open the pdf in another program and print it. This is very annoying. This is a home computer running Windows 10 and a wireless HP printer. Apparently this is not a new problem. Is there a fix yet?

  • Microsoft Edge Team

    Changed Assigned To from “Alper S.” to “Lakshmi M.”

  • I also cannot print from Edge with exactly the same error even though I can print fine everywhere else.

  • Can someone please try printing from other modern apps like Maps or Photos to the same printer and see if the issue is reproducing?

  • Lakshmi N. If you read our comments they clearly state We CAN print from all other apps, programs, photos EXCEPT from Microsoft Edge!!!

  • Absolutely, Jill B. In fact I’m sure most of us do what I do which is bring up Firefox or some other browser so that we can print. This is an Edge-specific problem.

  • Derek S. I do that as well but I don’t believe working around the problem is the solution. Microsoft Edge clearly has had this problem for some time now and they need to fix this specific problem or stop installing it in new computers. And what makes it even more frustrating is they setup a Microsoft edge issue platform like this and do absolutely nothing with it to address the problem to fix it.

  • Agree, Jill B. Firefox is not a solution, but I bring it up only to prove that this is an Edge problem, not a general printing problem as some of the Edge Team members seem to be suggesting.

  • For what it’s worth, I did find out one other thing that may be pertinent. The problem now appears to me to be related to the specific printer you are using. Most people have just one printer so if Edge cannot print it just never works. I happen to be on an office network with many printers of different types. I have now found that Edge prints fine to some printers but not to others. So, it could be that buying a new printer would be another (non)solution that may or may not work depending on how Edge feels about the new printer.

  • Specifically (in my case) Edge is not printing to my Dell 3100cn Color Laser Printer which is locally connected via USB, but it does print to the HP LaserJet 400 Color that is down the hall and on the network. I do not believe it has anything to do with USB versus network. I suspect that it has to do with the driver that is being used. I did update to the latest 3100cn driver to no avail.

  • The reason it has to be the driver is that the error occurs when Edge first tries to render the page on screen. It doesn’t matter if the printer is even there or turned on. Edge makes up its mind that it cannot print before it even tries.

  • Can some please check the Event Viewer (Event Viewer app in Windows) log path “Event Viewer (Local) > Applications and Services Logs > Microsoft > Windows > CodeIntegrity > Operational” and see if they are seeing ‘Error’ saying “Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume1\Windows\System32\spool\drivers\x64\3\PrintConfig.dll that did not meet the Store signing level requirements.”

  • I did not find that error but did find: Code Integrity was unable to load the Microsoft-Windows-PPI-Windows-Drivers-printscan-Package31bf3856ad364e35amd64~~10.0.14393.0.cat catalog. Status 0xC0000034. Hope this helps track this down

  • Lakshmi N. I do have a couple of errors and warnings but nothing that reads what you have described above on Feb 10, 2017.

  • My printing from Edge worked fine on our office network, multiple printers and Print to PDF, until a couple of days ago when every selection started getting the same message.

  • My printing from Edge worked fine on our office network, multiple printers and Print to PDF, until a couple of days ago when every selection started getting the same message. (I have shut down and rebooted)

  • One more request to the Insiders, can someone please open a ‘Feedback Hub’ bug with repro mode on, so that we can see the logs. Please use ‘Begin monitoring’ and try the scenario/repro, once you’re done please use ‘Stop monitoring’ option. This way we get the desired machine logs for this issue.

  • And did anyone install a Windows Update or a new Printer driver around the time when you started seeing this issue? If so, can you please provide the details like the Windows Update details (date, version etc) or driver details.

  • Microsoft Edge Team

    Changed Status from “Confirmed”

  • Lakshmi N. This is a brand new Dell Computer connected to 2 Lexmark Printers. And again… Everything prints fine with the exception of printing from MICROSOFT EDGE.

  • Microsoft Edge Team

    Changed Status to “Confirmed”

  • Thanks for the info Jill! Could you please open ‘Feedback Hub’ bug with repro mode on in the error scenario? Please ignore this message if you had already done so.

  • Lakshmi, is there any update on this issue and what those of our experience this can do besides give up on using Microsoft products in order to have working print options?

  • Daniel, we are still waiting for the logs as this issue is not actionable without the repro logs. Could you please log a ‘feedback hub’ bug with repro mode?

  • This whole process has been a waste of my time and frustration. I’m no longer interested in wasting anymore of it on trying to use something that has been so difficult and useless as Microsoft Edge since Microsoft has been unable to resolve this issue since 2015!

  • Why is this still an issue since 2015? We are going to have to change our default browser to Google Chrome. Asking your customers to reproduce the problem to prove it is just kicking it down the road. I think Microsoft is in denial since I’ve seen so many complaints about this.
    Nothing is in the event viewer by the way.

  • I’m having the same problem on one of our clients’ PCs. In this case it is no specific to Edge the same thing occurs in other ‘Modern’ apps such as photo viewer. there are no recent entries in Applications and Services Logs > Microsoft > Windows > CodeIntegrity > Operational. The file C:\WINDOWS\system32\spool\drivers\x64\3\PrintConfig.dll does NOT EXIST on this system

    The system is running Windows 10 Pro x64 version: 1607 Build: 14393.969

  • The problem seemed to be the missing PrintConfig.dll file I copied this file from another system running the same version of windows and now printing works from all modern apps

  • Microsoft Edge Team

    Changed Steps to Reproduce

    Changed Status from “Confirmed” to “External”

    Changed Assigned To to “Alper S.”

    Changed Status from “External”

    Changed Status to “External”

  • Hello,

    Thank you for providing this information about the issue. We have confirmed the problem, and we are working on a solution for a future build of Edge. We are presently tracking this issue as a duplicate of an existing internal bug report. We look forward to additional feedback you may have on how we can improve Microsoft Edge.

    Best Wishes,
    The MS Edge Team

  • With the most recent update of MS Windows 10 / MS Edge, default printer (HP Office Jet Pro 8100) when trying to print from EDGE gets message “We couldn’t reach this printer” Prior to June 30, 2017 MS Windows update, the default printer worked fine in Edge with no issues. Default printer works fine in Excel, Word, PowerPoint, and Explorer. No longer working in Edge. Other printers (PDF, etc.) work in Edge. Only default printer won’t work in Edge.

  • I now have the same problem after recent MS update - cannot print anything from MS Edge or the Maps app. Print does work form MS Office and from other browsers. so what happened, what is the fix NOW.

  • when will there be a ‘future’ build of MS Edge or other apps so that printing is possible. Talking minutes, days, weeks, months, years - I will just have to delete Edge as worthless if it can’t print anything - so what happened. It worked fine - unlike those that have had the problem since 2015-2016 but the update screwed mine up.

  • How much longer must we wait for MS to fix this issue? It is now October, nearly a year from the first posting in Nov. '16. I contacted Brother, as my printer is one of those, and was told it is a Microsoft issue. So, please Microsoft, let’s get on with it.

  • (C:\WINDOWS\system32\spool\drivers\x64\3\PrintConfig.dll) was missing managed to copy PrintConfig.dll from another windows 10 pc. works fine now. can print to pdf, XPS Document writer, Send To One Note.

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