In this PnP Web Cast we concentrated on Help Desk web application solution available from the PnP sample/solution gallery. This solution demonstrates how to build single page app using ASP.net MVC model which connects to different services in the Office 365.
The idea behind the Help Desk is to provide a dashboard that a group of Help Desk Operators could utilize to manage requests from users. A user sends an e-mail to the Operations Help Desk requesting assistance. When the e-mail arrives, it’s displayed on the Help Desk dashboard to let the Operators know that there’s a new pending request. From there, the e-mail can be opened and assigned to an individual Operator, where the e-mail content is automatically converted to a Support Ticket. The Support Tickets are stored in a database. The current Operator’s screen will display the list of active Support Tickets for that particular Operator. Additionally, the dashboard will display the Operations Yammer group feed so that if any of the Operators have questions for the other Operations engineers, they have an easy and collaborative place to have those conversations. Finally, any Announcements from the Operations SharePoint site is also displayed on the dashboard so that the Help Desk Operators are all up to date on any current issues.
Covered solution is called BusinessApps.HelpDesk and you can check more details around the structure and implementation from the PnP Sample Gallery. Jonathan also wrote nice blog post series to explain specific topics from this solution.
The Help Desk demo incorporates a few cloud based technologies, including the following:
- Azure Active Directory
- Microsoft Graph (messages, mail folders, and groups)
- SQL Azure
- SharePoint CSOM via Azure AD authentication
Presentation used in this web cast is available from http://docs.com/OfficeDevPnP.
Video at Channel 9.
See following references for additional details
- BusinessApps.HelpDesk – Demonstrates simple site collection provisioning using Azure WebJobs
- The Help Desk Demo – Blog post series from Jonathan covering different areas of the solution
- Microsoft Graph – Documentation and guidance for Microsoft Graph, including great Graph Explorer to test requests while developing your own customizations
What is Office 365 Developer Patterns and Practices (PnP) web cast series?
We have started this weekly Office 365 Developer Patterns and Practices (PnP) web cast series to cover different patterns, practices and topics around development with Office 365 and SharePoint. Majority of the topics are valid for the Office 365 and SharePoint on-premises. Our objective is to release new around 30-45 minute long web cast each Monday with few slides and live demo on the covered topic. All web casts are published at the PnP Channel 9 video blog with additional references on the existing materials.
PnP is community driven open source project where Microsoft and external community members are sharing their learning’s around implementation practices for Office 365 and SharePoint on-premises (add-in model). Active development and contributions happen our GitHub project under Dev branch and each month there will be a master merge (monthly release) with more comprehensive testing and communications. Latest activities and future plans are covered in our monthly community calls which are open for anyone from the community. Download invite from http://aka.ms/OfficeDevPnPCall.
This is work done by the community for the community without any actual full time people. It’s been great to find both internal and external people who are willing to assist and share their learning’s for the benefit of others. This way we can build on the common knowledge of us all. Currently program is facilitated by Microsoft, but already at this point we have multiple community members as part of the Core team and we are looking to extend the Core team with more community members.
If you have any questions, comments or feedback around PnP program or this blog post, please use the PnP Yammer group at http://aka.ms/OfficeDevPnPYammer.
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Vesa Juvonen, Senior Program Manager, Office 365, Microsoft