This session explores key use cases of Agentic AI in BPO and contact center operations, demonstrating how businesses can leverage AI-driven automation to enhance efficiency, reduce costs, and transform customer interactions. Attendees will discover real-world applications that make contact centers smarter, more responsive, and future-ready.

Focus on: The session will focus on high-impact use cases of Agentic AI in BPO and contact centers, featuring a live demo to showcase practical implementation.

Key Takeaways:
Attendees will learn how to identify and implement Agentic AI use cases to drive efficiency, reduce operational costs, and enhance customer engagement through intelligent automation.

Speaker Bio: Jawahar Govindaraj
With 25+ years of global leadership and strategic expertise, Jawahar Govindaraj specializes in Digital Transformation and Innovation to drive tangible business benefits. Recognized as a global leader in Generative AI, AI/ML, and Low Code/No Code Automation

Speaker’s Social Handle: https://www.linkedin.com/in/jawabpm