Microsoft Reactor

Dive into the world of voice data analytics with Azure AI Content Understanding and Microsoft Fabric.

We will leverage the generative AI capabilities of Azure AI Content Understanding to intelligently extract insights, entities, and patterns from customer call recordings—tailored to the specific information we want to uncover. This session also demonstrates how to build an automated pipeline in Microsoft Fabric that orchestrates the ingestion, transformation, and analysis of voice data, enabling scalable, real-time insights that improve service quality and enhance customer experience strategies.