发现、联系、增长
Microsoft Reactor
加入 Microsoft Reactor 并实时与初创公司和开发人员互动
是否准备好开始使用 AI？ Microsoft Reactor 提供活动、培训和社区资源，以帮助初创公司、企业家和开发人员利用 AI 技术打造新业务。 快加入我们吧！
发现、联系、增长
Microsoft Reactor
加入 Microsoft Reactor 并实时与初创公司和开发人员互动
是否准备好开始使用 AI？ Microsoft Reactor 提供活动、培训和社区资源，以帮助初创公司、企业家和开发人员利用 AI 技术打造新业务。 快加入我们吧！
Contact Centre & Customer support
13 三月, 2023 | 3:00 下午 - 4:00 下午 (UTC) 协调世界时
- 形式:
直播
主题: 编码、语言和框架
语言: 英语
In this webinar, we'll showcase the capabilities of Azure OpenAI to help businesses innovate their contact centre and customer support operations. We'll explore how Azure OpenAI can be leveraged to improve customer engagement, reduce wait times, and enhance overall customer satisfaction.
Agenda:
Introduction: Setting the stage for the webinar by discussing the challenges businesses face in contact centre and customer support operations.
Overview of Azure OpenAI: A detailed explanation of Azure OpenAI and how it can be leveraged to innovate contact centre and customer support operations.
Improving Customer Engagement: Strategies and tools for improving customer engagement using Azure OpenAI.
Reducing Wait Times: Techniques for reducing wait times using Azure OpenAI, including chatbots and virtual assistants.
Enhancing Overall Customer Satisfaction: Best practices for enhancing overall customer satisfaction using Azure OpenAI.
Case Studies: Real-world examples of businesses that have successfully implemented Azure OpenAI in their contact centre and customer support operations.
Q&A: An opportunity for attendees to ask questions and receive further insights from the presenters.
Call centre Teams Live event talk track.
What are the problems that are keeping C-execs and all-upworkforce up at night
How is Azure OpenAI helping to address these challenges could you give me 3 or 4 examples.
Call centre productivity: Summarisation
Data Insights/Data Intelligence on customers. Enhancing and transforming
Reducing call times
What do the hard business benefits
Cost savings:
Increased NPS (Net promoter scoring)/Increased satisfaction
Unlocking vast operational efficiencies. Repurposing agents on high-value tasks.
Relationship between the AI and when the tasks are escalated to the human agent.
How do you see Azure Open AI integrate and compliment one another and most importantly what’s in it for the customer?
Once a customer lands the call centre analytics piece, how do you think they can unleash the value of that data?
Dashboard with call centre transcriptions
Cognitive search and actionable insights
此活动属于 Open AI UK Readiness Webinars Series.
单击此处 访问“系列”页 可在此处查看所有即将举办的活动和点播活动。