In this post, I'll explore on how you can integrate a bot with a Kaizala group. Bot aids a lot of scenarios and can be a part of the conversations and adding value. In a regular group, the messages are received and seen by all users, and can result in a chatty experience. Public groups (managed hub and spoke groups) are well suited for this scenario where the user or subscriber types in a query allowing a bot to respond – while keeping these out of the purview of other users in the group. In order to implement this, following are the steps that will take you through this experience.