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LEARN, CONNECT, BUILD

Microsoft Reactor

Join Microsoft Reactor and engage with developers, entrepreneurs, and startups live

Ready to get started with AI and the latest technologies? Microsoft Reactor provides events, training, and community resources to help developers, entrepreneurs and startups build on AI technology and more. Join us!

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Using AI to optimize an IT service desk for managed service providers (MSPs)

11 July, 2023 | 4:00 PM - 5:00 PM (UTC) Coordinated Universal Time

  • Format:
  • alt##LivestreamLivestream

Topic: Coding, Languages, and Frameworks

Language: English

The session is about how we can use AI to help IT service desks significantly reduce the time it takes to resolve incoming queries, search through internal documentation, analyse customer sentiment and more.

Currently, this can be a laborious process as IT support analyst may have to analyze similar tickets and runbook files to understand how to resolve a query. A new product, backed by Microsoft's Founders Hub, called Neo, is a groundbreaking AI tool for managed service providers (MSPs).
It's aimed at managed service providers, entrepreneurs as well as service desk professionals.

You should attend if you are interested in a product like Neo to supercharge your MSPs service desk
  • AI

Speakers

  • Arnaud Grandvuinet

    • Digital Cloud Solution Architect

    Microsoft

  • Nikhil Sehgal

    • AI Engineer & CEO/Founder of Vastmindz

    Vastmindz

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