Immersive headset setup

This guide will help you set up a Windows Mixed Reality immersive headset with your Windows 10 PC.

What you'll need

Setting up your PC

Confirm your PC is running the Windows 10 Fall Creators Update (16299)

If you're already running a previous version of Windows 10, go to Windows Settings > Update & Security > Windows Update and "Check for updates."

Make sure the USB cable is connected to a USB 3.0 port

  • On most devices, USB 3.0 ports are distinguished from USB 2.0 ports by a blue (or other non-black) color. Note: USB must supply a minimum of 900mA for reliable HMD operation
  • On a Surface Studio, please use the USB port on the far left, marked with a "+" symbol. This is the only USB port that supports the power requirements of your HMD.
  • On certain gaming laptops the USB port is marked with the letters "SS" (SuperSpeed)
  • If your PC has a USB 3.0 Type-C port, you'll need an adapter to connect your headset.

Make sure the HDMI cable is connected to an HDMI 2.0 port

  • Please use an HDMI 2.0 port that supports 4K resolution at 60fps
  • If your PC has a USB 3.0 Type-C port, a DisplayPort or mini-DisplayPort instead of an HDMI port, you'll need an adapter to connect your headset.

Update Windows and drivers

Setting up your space

First things first: choose the right space for your experience. If you're using your headset at room scale, you'll need plenty of room to move around, and you'll need to make sure there are no obstacles or hazards, including above you. Use good judgment: don't set up at the top of a staircase, under an extra-low ceiling fan, or right next to your grandmother's antique china hutch.

Even if you'll be using your headset at desk scale, you'll want to make sure there are no breakables or obstacles within arm's reach. Think this through first, before you get started with setup. And make sure you, and anyone else who uses your headset, reads and understands all of the safety guidelines.

Setting up your headset

Once you've got your surroundings squared away, plug your headset into the corresponding ports on your PC, both HDMI and USB 3.0. The Mixed Reality Portal app should automatically launch on your PC.

Before you put on your headset, you'll run through some steps in the Mixed Reality Portal app:

  1. PC check - We'll check your system to make sure it can run Windows Mixed Reality experiences. If your PC isn't compatible, we'll let you know what needs to change.
  2. Downloading - If your PC checks out, we'll download the other software needed to run your headset. Now might be a great time to go get a cup of coffee.
  3. Headset setup - We'll show your headset where the floor is to make your experience feel real, and (depending on your device) you might need to go through some additional setup. We'll guide you through all of this.

Setting up input devices

Motion controllers

The best Windows Mixed Reality experience will be with Windows Mixed Reality motion controllers that support 6 degrees-of-freedom tracking using just the sensors in your headset - no external cameras or markers required!

Learn how to set up motion controllers.

Gamepad (Xbox 360 or Xbox One)

Bluetooth or USB enabled gamepads can be used to navigate the Windows Mixed Reality home and control some apps and games. We recommend an Xbox One controller which supports pairing via Bluetooth.

If your gamepad is wired and plugs in via USB, simply plug it into your PC to get started. If your PC recognizes the gamepad, it should work with your immersive headset.

If your gamepad supports Bluetooth, pair it via Settings > Devices > Bluetooth & other devices.

Keyboard and mouse

A traditional keyboard and mouse can be used to navigate the Windows Mixed Reality home and control some apps and games, but is the least preferred option for doing so. It won't be easy to find and use your mouse and keyboard with an immersive headset blocking your view of the real world.

Your immersive headset should automatically work with the mouse and keyboard you already use to control your PC.

Putting on your headset

Get familiarized with putting on your headset. Depending on which headset you've purchased, you can adjust the fit system by pulling on a strap or turning a knob. Try to adjust the headband until the headset is comfortably and securely against your face.

While you're using your device, try to get the clearest image by moving the headset, up and down, left and right, to align the lens with your eyes. Progressive glasses are not recommended as they can make some parts of the display blurry.

Learning the basics

Now for the fun part: you'll put on your headset and we'll teach you a few basics:

  • Meet Cortana - She'll be your guide in the mixed world.
  • Your controllers - We'll give you a visual on those, with hints on what buttons to use.
  • Teleporting - You can teleport to get around more quickly. We'll teach you how to teleport using controllers, but you can also use your voice.
  • Selecting - You'll learn how to point to an app or other virtual object, and use then use your controller or voice to select it.
  • Windows Mixed Reality home - Welcome to the Cliff House. It's beautiful, serene, and yours to customize with apps and holograms.

Troubleshooting setup

If you run into problems please follow these '''troubleshooting steps''' to address your problem.

Providing Feedback

Help us by providing feedback through the Windows Feedback Hub!

See also